Privacy Policy

Last Updated: [insert date]

This Privacy Policy describes how [Company Name] (“we,” “us,” or “our”) collects, uses, and protects the personal information of visitors and users (“you” or “your”) on our website [domain]. By using our website or submitting information through our contact forms, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided voluntarily when you contact us or submit a service request form, including:

  • Full name
  • Email address
  • Phone number
  • Physical address
  • Project details and service inquiries

1.2 Non-Personal Information

Automatically collected when you browse the site:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referral website

This information helps us improve our website and user experience.

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2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To respond to your inquiries
  • To schedule and deliver pool repair services
  • To send quotes, proposals, or invoices
  • To communicate project updates
  • To improve website performance and user experience
  • For marketing and promotional purposes (only with user consent where required)

We do not sell or rent your personal information to third parties.

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3. Cookies & Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to:

  • Analyze website traffic
  • Improve site performance
  • Personalize content
  • Support advertising campaigns (Google, Meta, etc.)

You may disable cookies through your browser settings.

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4. Sharing Your Information

We may share your data only in the following cases:

  • With service providers who assist in business operations (hosting, analytics, billing)
  • When required by law, regulation, or court order
  • With your explicit consent

We do not sell personal data to third parties.

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5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure, including:

  • Secure data storage
  • Limited-access systems
  • Encrypted communication (HTTPS)

However, no online system is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide requested services
  • Meet legal and accounting obligations
  • Resolve disputes

You may request deletion of your data at any time.

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7. Your Rights (U.S. Residents)

Depending on your state, you may have the right to:

  • Access the personal information we hold
  • Request corrections or deletion
  • Opt out of marketing communications
  • Request information about data usage

We comply with relevant U.S. privacy laws, including:

  • CCPA/CPRA (California)
  • Virginia CDPA
  • Colorado CPA
  • Other applicable federal & state laws

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8. Children’s Privacy

Our website and services are not directed at children under 13.

We do not knowingly collect information from minors.

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9. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for their privacy practices and encourage you to review their policies separately.

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10. Changes to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated revision date.